Customer Help
Our service team is always here to assist.
Our customer service team are happy to assist you at jierui-us@hotmail.com.
All of our products are easy to install. We have manuals to assist you in installation. We strongly recommend a plumber to install all out products. If you still need assistance, Please send requests to our customer service team at jierui-us@hotmail.com.
All of our products are in compliance with ASME A112.18.1-2018/CSA B125.1-18
Check our warranty policy.
All of our product are being sold on Amazon. You can find the return policy here.
Unless you scratch it with sharp things, it is not easy to be scratched.
it is different from the traditional black paint, our black is electroplated black.
Yes as long as you have water flow to both heads, they operate together.
The thread is 1/2 npt，American standard.
Yes my contractor used clear silicone around all these pieces so the water doesn’t go inside to create mildew. It’s working great even after 10 months.